Privacy Policy
1. Commitment to Privacy and Data Protection
At swanstad.com (“we”, “us”, or “our”), we are committed to protecting your privacy and personal data. We understand the importance of safeguarding your personal information and maintaining your trust in our platform. This Privacy Policy outlines how we collect, use, process, and protect your information in accordance with relevant data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
We prioritize transparency, individual rights, and responsible stewardship in all our data-handling practices.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all visitors, users, and customers who access or interact with swanstad.com and the services offered through our website. For the purposes of applicable data protection laws, swanstad.com is the data controller, meaning we determine the purpose and means of processing your personal data.
If you have any questions, concerns, or requests in relation to this Privacy Policy or your personal data, please contact us at [email protected].
3. Categories of Data Processed
We collect and process various types of data to offer and improve our services. The following categories of personal data may be collected and processed:
a. Usage Data
We collect information about how you interact with our website, such as browser type, IP address, device identifiers, time zone settings, pages visited, referring URLs, and session duration.
b. Account Data
If you register for an account, we collect your name, email address, phone number, password, and your billing or mailing address as necessary.
c. Profile Data
This includes information you provide about your preferences, purchase history, feedback, interests, and behavioral preferences on our platform.
d. Communication Data
We store communications you initiate with us, including support tickets, inquiries, and related correspondence. This also includes metadata associated with those exchanges.
e. Technical Data
We collect technical information from your devices such as operating system, browser configuration, screen resolution, plugin types, time zone, and language settings.
f. Transaction Data
This includes purchase records, product delivery details, payment information (processed securely by third-party payment processors), order history, billing activity, and refunds.
g. Preference Data
This consists of marketing and communication preferences, including your consent status, product category interests, and other selections related to personalization or notifications.
4. Legal Bases for Processing
We process personal data on the basis of one or more of the following legal grounds, as applicable under GDPR and other relevant frameworks:
– Consent: where you have given explicit permission for processing, particularly for marketing emails or specific uses not required for core services.
– Contractual Necessity: where processing is necessary to perform a contract with you, such as fulfilling orders or managing your account.
– Legitimate Interest: where processing serves a lawful purpose such as website functionality, fraud prevention, analytics, or improving user experience, provided it does not override your rights.
– Legal Obligation: where processing is necessary to comply with statutory or regulatory requirements.
5. Your Rights
As a data subject, you have certain legal rights under GDPR and CCPA, including:
– Right of Access: Request details of personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data, subject to legal and operational retention obligations.
– Right to Restriction: Request limited processing of your data under qualifying circumstances.
– Right to Data Portability: Receive a copy of your data in a commonly used format to transmit elsewhere.
– Right to Object: Object to certain types of processing, including direct marketing.
– Right not to be subject to Automated Decision-Making: We do not engage in automated decision-making that has significant effects on users.
To exercise any of these rights, please contact us at [email protected]. We may require verification of your identity to process such requests.
6. Security Measures
We employ appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These include:
– Data encryption during transmission and at rest
– Role-based access controls and user authentication
– Firewalls and intrusion detection systems
– Regular data backups and disaster recovery protocols
– Employee confidentiality and data protection training programs
7. International Transfers
Given the global nature of modern data flows, personal data may be transferred to and processed in countries outside the European Economic Area (EEA) or your country of residence. Whenever we transfer your data internationally, we ensure adequate safeguards are in place, including the use of Standard Contractual Clauses approved by the European Commission or other recognized mechanisms, to protect your information in compliance with applicable regulations.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or operational requirements. Data retention periods vary based on the category of data:
– Usage Data: up to 12 months
– Account Data: retained as long as your account remains active
– Profile & Preference Data: retained as long as relevant to your engagement with us
– Communication Data: up to 36 months
– Technical & Transaction Data: up to 7 years for legal, tax, or audit purposes
Once data is no longer needed, it is securely deleted or anonymized.
9. Cookie Policy
swanstad.com uses cookies and similar tracking technologies to enhance your website experience. Cookies may be placed directly by us or by trusted third-party providers. We use:
– Essential Cookies: Required for the core functionality of the website.
– Functional Cookies: Enable personalized features and save preferences.
– Analytics Cookies: Provide insight into site usage and performance metrics (e.g., Google Analytics).
– Performance Cookies: Support service optimization, load balancing, and responsiveness.
For more information about cookies, refer to our detailed Cookie Notice on our website.
10. Cookie Management and Compliance
We comply with GDPR and CCPA requirements by offering clear choices for the management of cookies and related data collection tools:
– Upon first visit, you are presented with a cookie consent banner with options to accept, decline, or customize cookie preferences.
– You may change or withdraw consent at any time using the cookie settings tool available on the website.
– Most browsers also allow you to control cookies through their configuration settings.
Note that rejecting some types of cookies may impact the functionality and user experience of swanstad.com.
11. Protection of Children’s Privacy
swanstad.com is not intended for use by individuals under the age of 13. We do not knowingly collect or solicit personal data from children under 13. If we become aware that we have collected data from a child under 13 without verifiable parental consent, we will take steps to delete such information promptly. If you believe a child’s data has been collected without proper authorization, please contact us at [email protected].
12. Policy Updates and User Notifications
We may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, or improvements in our data protection frameworks. Any substantial changes will be prominently communicated via the swanstad.com website and, where applicable, via email or platform notifications. Please check this policy periodically to stay informed about how we protect your privacy.
13. Contact Information
For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
We are committed to respecting your rights and ensuring all data handling is fully compliant with the requirements of GDPR, CCPA, and other applicable privacy frameworks.
Thank you for trusting swanstad.com.